Here are some commonly asked questions by our clients, for your reading pleasure!

Why should I use WordPress?

WordPress is open source content management software and currently powers around 28% of all websites on the Internet. WordPress allows us to develop customizable websites to modern standards and observes web development best practices.

Who do I call if something goes wrong with the website or I can’t figure something out?

Provided you subscribe to website maintenance, we will be your first point of call should something go wrong with your website. We will determine whether it is something the hosting company needs to fix or something that is covered by your website maintenance.

What happens after the website is launched?

Once your website is launched, we will provide 60 days of support to make sure any bugs have been ironed out and that you are confident using your new website. After this you will need to subscribe to our website maintenance to make sure your website is looked after and maintained. Our website maintenance includes updating your software, monthly backups, security checks and making sure your website is online.

How will I know if anyone is visiting my website?

We will install Google analytics software on your new website and show you how to log into your Google analytics account where you can see a wide range of statistics about your website including number of visits, pageviews than the amount of time people spend on your website.

What happens if I want to add some features to the website while you’re building it?

While we are responsive to your needs, we like to deliver what we promise within the timeframes and budgets we have agreed upon. If you would like to add new features to your website while we are in the building stage, we will likely ask why? If we all agree that your new request will help achieve your original objectives, then we will be more than happy to oblige. If this new feature is something you would like to add to your website but is not directly tied to your original objectives, then we will suggest scheduling it for a second edit of the website once it has been launched. This will require a new proposal.

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